we are seeking an assistant tasting room manager that can assist in creating an immersive experience that captures the imagination and build emotive connections between our guests and brand alike.
we are seeking a self-starter who has the ideas and drive to assist in the launch and success of our new tasting room experience. candidates must be professional, articulate, hard-working, strong leaders who can handle multi-tasking in a fast-paced environment.
the ideal candidate will assume responsibility for and oversee day-to-day floor operations in the tasting room with its core focus that of driving sales. the position requires an outgoing, well organized, self-motivated and disciplined individual who is focused on the customer’s experience and ultimately sales.
he/she ensures great communication channels to the team and assist with overall management of tasting room during working hours to ensure service excellence and brand values are always met.
duties and responsibilities
oversee the day-to-day operations of our tasting room which includes tastings, visitor relations, tours, staff performance and sales
• train and supervise tasting room ambassadors
• stock management of wine, retail merchandise and tasting room supplies
• partner with wine educators, winemakers and production staff to ensure the tasting room staff receives the appropriate level of sales, product and general wine education and training
• coordinate hospitality events, such as consumer tastings, vip tastings, and wine club events
• handle routine purchasing transactions, including operating pos, and accounting for daily sales. ensure that cash ups is correct and complete at the end of the business day
• generate and maintain performance metrics to monitor direct sales results locally and internationally
• coordinate shipping to customers and wine club members
• ability to work most weekends and some holidays
core customer service competencies
consistently interacts with internal and external clients/customers, other employees with professionalism, respect and dignity even in difficult situations.
takes initiative to correct problems or concerns, instituting temporary measures if necessary while seeking permanent solutions within scope of authority.
properly and consistently maintains confidentiality.
maintains high ethical standards in the performance of duties and interaction with internal and external clients/customers and other employees.
safeguards organizational property and equipment and uses assigned property and equipment in a manner that promotes timely customer service. demonstrates professional and cooperative support of other staff members regardless of position or department.
contributes to team tasks and endeavours with enthusiasm. sets example of excellent customer service for others. takes reasonable risks and ownership of results. demonstrates commitment to understanding internal and external client/customer expectations and consistently meets or exceeds those expectations.
understands the organization’s mission and goals. knows own role in support of the mission. writes effectively and ensures all written communications are appropriate for intended audience, error-free and convey the message desired.
consistently responds to internal and external client/customer needs and concerns with a sense of urgency.
acknowledges emails in a timely manner. demonstrates effective, customer-focused communication skills including, but not limited to active listening, making eye contact, asking questions to promote understanding, positive body language, and greeting people by name when possible.
acknowledges excellent customer services in other employees.
requirements and attributes
own vehicle and valid driver’s licence
well-spoken and professional
wset or cape wine academy qualification
please note that only shortlisted candidates will be contacted